Our Engineering team has released a fix for this issue. We have been able to successfully load mCLASS Assessment on previously affected user accounts. We are leaving this incident in Monitoring status for now. If your issue persists, please contact our Support team for further assistance: https://service.amplify.com/support Thank you again for your patience!
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With the release of Blackboard SaaS 4000.8 to production last week, there was a change that inadvertently may have caused some links to become corrupted. In a specific scenario where a document included PDF attachments from more than one course, an attachment from a different course may no longer be referenced correctly. In some cases, the document may display an incorrect PDF or an attachment may not open as expected. Note: This can happen with any file types that are cross-referenced too (not just PDFs) The team is currently investigating to identify impacted or affected links and is working to determine a fix.
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We have resolved the issue with users not being able to access MySchoolBuilding. If you are still experiencing this issue, please clear your browser's cache and try again by going to https://login.myschoolbuilding.com/msb or https://www.myschoolbuilding.com/msb. While the change is in place, DNS updates can take some time to fully propagate. Because of this, you may continue to see the issue for a short period. If you need further assistance please contact support@brightlysoftware.com. Thank you for your patience while we worked to resolve this issue.
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