Identified - We have become aware of an issue of CDM_LMS refresh for all clients on multi-tenant CDM_LMS, to the effect that the data has not been refreshed since March 18th. This affects all clients in Canada, Singapore and Sydney AWS regions, and some clients in US and EU regions who have already moved to multi-tenant CDM_LMS (e.g. all those with Anthology Reach). A client unsure about their single/multi-tenant status can check this by seeing if the contents of CDM_LMS is tables (Single Tenant and unaffected) or views (Multi-tenant and affected). Note that other data models such as CDM_TLM and CDM_SIS are unaffected. Mar 25, 2025 - 05:11 EDT
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Investigating - Our team is investigating an intermittent issue resulting in a blank screen upon viewing and entering utility bill data in Energy Manager. This issue is impacting users working in Google Chrome and is being investigated as a top priority. Until a resolution has been identified, the workaround is to access Energy Manager using a Firefox or Edge browser. Please contact energysupport@brightlysoftware.com with any questions. Mar 27, 2025 - 09:48 EDT
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Update - We are continuing to work on a fix for this issue. Mar 26, 2025 - 16:32 UTC
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Investigating - We are investigating an issue where inbound SMS & MMS traffic from T-Mobile subscribers to a subset of ZP and ZCC customers might experience failure and receive "Sorry, the service is temporarily unavailable. Please try again later." message. We have engaged with the provider and will provide updates as we have them. Mar 26, 2025 - 13:37 PDT
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Energy Manager - Utility Bill Data not loading
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